The Pastoral Code & Have Your Say

We comply with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 which includes providing ways to have your say and complaints processes.

Copies of the Code of Practice are available from NZQA’s website(external link).

For a quick overview of the Code for tertiary learners, check out NZQA Know the Code – videos(external link)

The Code of Practice sets standards for us to ensure that high standards of pastoral care are maintained that students are provided with accurate information and that we ensure the particular needs of international students are recognised.

The Code of Practice also requires that we provide ways to have your say(external link) and that we listen, understand, and respond to learner voice in a way that upholds student mana and autonomy.

The Code of Practice also has a process for students to follow if they wish to make a complaint(external link) about the treatment by their education provider.

For more information contact our Wellbeing Team:

Phone : 03 539 5068

Email :

Use the online form below to request support.

For urgent assistance for student wellbeing, 24/7 call 0800 718 277.

Online form
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